Terms and Conditions

📄 Terms and Conditions

PetPup – Terms and Conditions

Welcome to PetPup. By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General Conditions

  • By using this website, you confirm that you are at least the age of majority in your state or country of residence.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • Any breach of these Terms may result in termination of your access to our services.

2. Products and Services

  • All products are subject to availability.

  • We reserve the right to limit the quantities of any products or services we offer.

  • Product descriptions and prices are subject to change at any time without notice.

  • We make every effort to display product images and descriptions accurately, but we do not guarantee that colors or details will appear exactly the same on all devices.

3. Pricing and Payments

  • All prices are listed in USD, unless otherwise stated.

  • We reserve the right to change prices at any time without prior notice.

  • Payment must be received in full before an order is processed.

  • We are not responsible for additional fees charged by your bank, card issuer, or payment provider.

4. Shipping and Delivery

  • Shipping times are estimates and not guaranteed.

  • PetPup is not responsible for delays caused by carriers, customs, weather, or other factors beyond our control.

  • Customers are responsible for providing accurate shipping information. We are not responsible for orders delivered to incorrect addresses provided by the customer.

5. Returns and Refunds

  • Returns and refunds are subject to our Return & Refund Policy.

  • Items must meet the conditions stated in that policy to be eligible for a return or refund.

  • We reserve the right to refuse returns that do not comply with our policies.

6. Lost, Stolen, or Damaged Packages

  • PetPup is not responsible for packages marked as “Delivered” by the carrier.

  • If a package is lost in transit, please contact us so we can assist you with the carrier.

  • Any damage must be reported within 48 hours of delivery with supporting photos.

7. Intellectual Property

  • All content on this website, including text, images, logos, graphics, and designs, is the property of PetPup and is protected by copyright and trademark laws.

  • You may not use, reproduce, or distribute our content without written permission.

8. Prohibited Uses

You may not use our website or products:

  • For any unlawful purpose

  • To violate any laws or regulations

  • To infringe upon our intellectual property rights or the rights of others

  • To transmit viruses, malware, or harmful code

  • To engage in fraudulent or abusive behavior

9. Limitation of Liability

  • PetPup shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website.

  • All products are used at the customer’s own risk.

10. Indemnification

You agree to indemnify and hold harmless PetPup, its owners, affiliates, and partners from any claim arising out of your use of our website or violation of these Terms.

11. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the United States, without regard to conflict of law principles.

12. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page.